Home Insurance Satisfaction

 

U.S. Homeowners Give Record High Satisfaction Scores To Their Insurers

J.D. Power Study Surveyed Policyholders Who Filed a Claim

March 13, 2017

NEW YORK, March 13, 2017—About one of every 15 U.S. homeowners insurance policyholders files a claim each year and these claimants are now giving insurers their highest ever satisfaction ratings, according to the Insurance Information Institute [1] (I.I.I.). 

 

The J.D. Power 2017 U.S. Property Claims Satisfaction Study [2] gives U.S. home insurers a record score of 859 (on a 1,000-point scale). The industry’s cumulative score stood at 846 in 2016. Five factors are considered when assessing policyholder satisfaction: settlement; first notice of loss; estimation process; service interaction; and repair process.

 

“Insurers are the nation’s economic first responders and, as such, are continually working to improve how they help Americans recover their lives and businesses in the wake of tragedy and catastrophe,” said Sean Kevelighan [3], president and chief executive officer (CEO) of the Insurance Information Institute (I.I.I.). “This year’s J.D. Power and Associates survey results are a clear reflection that the industry’s hard work and dedication are delivering the intended results.”

 

These all-time high claims satisfaction scores are even more remarkable given that incurred losses and loss-adjustment expenses for U.S. property/casualty (P/C) insurers grew by 7.6 percent [4] year-over-year when comparing the first nine months of 2016 to the first nine months of 2015, according to an analysis developed by Dr. Steven Weisbart, the I.I.I.’s chief economist.

 

Incurred losses reflect the dollar amount of a home insurer’s claim payout whereas a loss adjustment expense is the sum an insurer pays for investigating and settling claims, including the cost of defending a lawsuit in court.

 

Moreover, Dr. Weisbart noted, catastrophe-related claims through the first nine months of 2016 were already at their highest level since 2012—the year of Superstorm Sandy—and the fourth quarter of 2016 pushed those numbers even higher after insured claim payouts from October 2016’s Hurricane Matthew.

 

The federal government agreed that 2016 was a volatile, and costly one, estimating 15 separate weather and climate events last year caused more than $1 billion in economic losses, not all of them insured, according to the National Oceanic and Atmospheric Administration [5] (NOAA). 

 

“Property and casualty insurers have redoubled their efforts to improve the settlement process and fine-tune their customer interactions, efforts that have been clearly recognized and appreciated by homeowners who experienced significant losses this past year,” J.D. Power said.

 

The study also noted opportunities for improvement, most notably in water-related and other complex claims that take a long time to settle and that cause significant lifestyle disruption. J.D. Power noted, “Insurers that manage to get the settlement process and customer interaction equation right in these types of disruptive and often catastrophic scenarios are those that raise the bar for the industry.”

 

The study is based on more than 6,600 responses from homeowner’s insurance customers, and was fielded between January and November 2016.

 

The I.I.I. has a full library of educational videos on its You Tube Channel [6]. Information about I.I.I. mobile apps can be found here [7].

 

THE I.I.I. IS A NONPROFIT, COMMUNICATIONS ORGANIZATION SUPPORTED BY THE INSURANCE INDUSTRY.

 

Insurance Information Institute, 110 William Street, New York, NY 10038; (212) 346-5500; www.iii.org [1]

Car Insurance Rates Outpacing Home Insurance Rates in 2017

Oklahoma consumers are finally getting relief from skyrocketing home insurance quotes.  However, now our attention is turning to car insurance rates in Oklahoma.  What can consumers do in 2017 to find car insurance rates that are affordable?  1) Work with an Independent Agent that can shop multiple companies and 2) Call your agent and ask him to go to work for you!

Check out this report from CNBC on why Oklahoma car insurance rates are now outpacing Oklahoma home insurance rates.  Click Here

 

 

Home Insurance Favorites in Oklahoma

“We love to offer Safeco ( a Liberty Mutual Company) home insurance quotes to our Oklahoma customers because we trust Safeco to provide long term value on your Oklahoma home insurance and your Oklahoma car insurance”

Flexible coverage options your customers will love.

 We offer homeowners the freedom to choose from multiple levels of insurance protection:

Safeco Optimum: Our highest level of coverage with increased protection for extensive assets and treasured belongings

Safeco New Quality-Plus:

A high quality policy with the perfect balance between coverage and value

Safeco Essential:

A homeowners coverage lets you sell a solid policy at the most affordable price

Safeco makes it easy.

We’ve enhanced our homeowners quote & Issue system on the Safeco Now® platform to allow you to customize Safeco’s homeowners policy based on the way you sell. You can adjust your preferences in one of two ways:

  1. Customize the coverage levels and features with your own defaults
  2. Use our company suggested features with a single click of a button

For even more convenience and savings, customers can combine a Safeco auto and homeowners policy into a Safeco Package.

Industry-leading suite of optional coverages.

 Safeco offers additional product features that further enhance the protection of your customers and their belongings.

Equipment breakdown:

  • For just $2 a month, this valuable coverage offers an extra layer of protection for the home systems and equipment your customers depend on most

Identity recovery coverage:

  • For $1 a month, we can help a customer restore their identity if it’s stolen

Personal offense coverage:

  • Protects customers from libel or slander liability exposures

Statewide Insurance Agency represents multiple insurance companies so that we can find the right home insurance and car insurance for you.

http://okstatewide.com

https://www.yext.com/s/150254/social/post

https://plus.google.com/u/0/

https://plus.google.com/u/0/b/116995763748235113572/?pageId=116995763748235113572

https://plus.google.com/u/0/b/117667196235133145414/?pageId=117667196235133145414

 

 
Insurance Information Institute
 

Which Disasters Are Covered by Homeowners Insurance?

Standard homeowners policies generally cover a wide range of potential disasters, from tornadoes and windstorms, to fire and lightning strikes, to winter storm damage caused by weight of ice and snow. Most homeowners policies cover all the disasters listed below. Some policies provide coverage only for the first 10 listed. It is important to check check your insurance policy for the specific perils covered.

WHAT TYPE OF DISASTERS ARE COVERED?

 
  Dwelling & personal property Dwelling Personal property  Dwelling & personal property
Perils Basic
HO-1*+
Broad
HO-2*
Special
HO-3*
Special
HO-3
Renters
HO-4
Condo/
Co-op HO-6
Modified
Coverage HO-8
1. Fire or lightning x x x x x x x
2. Windstorm or hail x x x x x x x
3. Explosion x x x x x x x
4. Riot or civil commotion x x x x x x x
5. Damage caused by aircraft x x x x x x x
6. Damage caused by vehicles x x x x x x x
7. Smoke x x x x x x x
8. Vandalism or malicious mischief x x x x x x x
9. Theft x x x x x x x
10. Volcanic eruption x x x x x x x
11. Falling object   x x x x x  
12. Weight of ice, snow or sleet   x x x x x  
13.  Accidental discharge or overflow of water or steam from within a plumbing, heating, air conditioning, or automatic fire-protective sprinkler system, or from a household appliance.   x x x x x  
14. Sudden and accidental tearing apart, cracking, burning, or bulging of a steam or hot water heating system, an air conditioning or automatic fire-protective system.   x x x x x  
15. Freezing of a plumbing, heating, air conditioning or automatic, fire-protective sprinkler system, or of a household appliance.   x x x x x  
16. Sudden and accidental damage from artificially generated electrical current (does not include loss  to a tube, transistor or similar electronic component)   x x x x x  
17. All perils except flood, earthquake, war, nuclear accident, landslide, mudslide, sinkhole and others specified in your policy. Check your policy for a complete list of perils excluded.     x        

* HO-1, HO-2 and HO-3 refer to standard Homeowners Policies.       
       
+HO-1 has been discontinued in most states.

Disasters That Are Not Covered

1. Floods

Flood damage is excluded under standard homeowners and renters insurance policies. Flood coverage, however, is available in the form of a separate policy both from the National Flood Insurance Program – NFIP ( 888-379-9531) and from a few private insurers.

You can get replacement cost coverage for the structure of your home, but only actual cash value coverage is available for your possessions. There may also be limits on coverage for furniture and other possessions stored in your basement.

Flood insurance is available for renters as well as homeowners. You will need flood insurance if you live in a designated flood zone. But also consider buying it if your house could be flooded by melting snow, an overflowing creek or water running down a steep hill. Don’t wait until the evening news announces a flood season warning to buy a policy. There is a 30-day waiting period before federal flood coverage takes effect.

2. Earthquakes

Earthquake coverage can be a separate policy or an endorsement to your homeowners or renters policy. It available from most insurance companies. In California, it is also available from the California Earthquake Authority. In earthquake prone states like California, the policy comes with a high deductible.

3. Maintenance damage

It is your responsibility to take reasonable precautions to protect your home from damage. Your insurance policy will not cover damage due to lack of maintenance, mold, termite infestation and infestation from other pests.

4. SEWER BACK-UP

Sewer backups or the inability of sump pumps to handle runoff water from major downpours are not covered under a typical homeowners insurance policy, nor are they covered by flood insurance. Those types of coverage must be purchased either as a separate product or as an endorsement to a homeowners policy.”
 
Sewer backup coverage is available from most insurers for a nominal cost—usually an additional annual premium of $40-$50.
 
Many homeowners may not realize that they are responsible for the maintenance and repair of their house or sewer lateral—the pipeline between the city sanitary sewer main, usually located in the street—and the building. The sewer lateral is owned and maintained by the property owner including any part that extends into the street or public right of way.

 
 

Renewal Review: Norman, OK Home Insurance Quotes

When you have a home insurance policy, it’s easy to get complacent. You have your coverage and you’re used to paying your premiums. But being complacent isn’t good when it comes to your home insurance coverage. Failure to review yearly could mean leaving a lot of money on the table for you and your family.

It’s best to take a yearly inventory of your insurance needs. Have your coverages changed? A lot can happen in a year — you can add members to your family, get married, acquire jewelry, move or change jobs. All of that can lead to needing different coverage. If you don’t take time to look at what type of coverage you need every year, you can find yourself in a tough spot when an loss happens and you aren’t properly covered.

Even if your coverage needs haven’t changed, prices might. It’s good to call your Independent Insurance Agent and ask him/her to make sure you are getting the best deal on your Norman home insurance and/or your Norman car insurance  — perhaps you’re paying too much for certain coverage.

It’s best to talk with your agent about your coverage needs and price once a year. Just because you see a lower price elsewhere doesn’t mean you have to jump on it — discuss it with your agent and figure out what’s best for your needs.

Statewide Insurance Agency serves the entire state of Oklahoma; however, we enjoy an extra special relationship with our home insurance and car insurance customers in the Norman, OK area!  Remember….we search multiple companies to find the right one for you!

Supersizing Your Edmond Home Insurance

Statewide Insurance Agency continues to have a great deal of confidence in Safeco Insurance (a wholly owned subsidiary of Liberty Mutual Insurance) to provide our customers with long term value on their Edmond home insurance and their Edmond car insurance.  

Cheap home insurance rates in Edmond aren’t enough!  Oklahoma home insurance companies also have to provide consumers with a long term value package that includes excellent coverages and great agency service to go with the low home insurance rates and low car insurance rates.  Today’s consumers are well-read and able to compare home insurance quotes from several companies in a short amount of time.  These high demands eliminate many home insurance companies in Oklahoma from being able to offer long term insurance value.  Safeco Insurance is a company that we trust and believe you can too.  Here a few facts about Safeco…. 

THEY MAKE HOME INSURANCE EASY FOR HOMEOWNERS IN EDMOND AND ALL OF OKLAHOMA
Safeco offers 24/7 claims service and online account management tools.

ALL THE PRODUCTS EDMOND HOMEOWNERS NEED IN ONE PLACE.
Auto, home, motorcycle, boat, RV…you name it, chances are Safeco covers it.

LOCAL AGENTS, EXPERT ADVICE.
You’ll work with a local home insurance agent, like me, to get the coverage and home insurance quote you need at the right price.

THEY’LL BE THERE.
Safeco has been in business since 1923 and is backed by the financial strength of Liberty Mutual.

Home Insurance: When Cheap Turns Costly

We are all looking for cheap home insurance in Oklahoma.  However, cheap can turn to costly very fast if the home insurance policy you purchase does not cover  Additional Living Expenses (ALE).

ALE are monies paid to you by the home insurance company to pay for additional living cost that you incur as a result of a home insurance loss.  The best example of this is the cost to rent or lease another house while your home is being repaired or while the insurance company is assessing your home’s damage that is covered by insurance.  

As you seek cheap home insurance in Oklahoma, remember to make certain that the quote you request contains ALE as an important part of your home insurance plan.  Below is a typical example of the wording that an Oklahoma home insurance company will use in order to provide ALE.  This particular contract wording is from Safeco Insurance Company.  Safeco is one of the companies that we count on to provide home insurance value in Oklahoma without compromising critical policy coverages.  


If a loss covered under this Section makes that part of the residence premises where you reside
uninhabitable we cover Additional Living Expense, meaning the necessary increase in living
expenses you incur so that your household can maintain its normal standard of living.

REMAX Preferred Properties Cookout and Fundraiser

eatdrinkandthinkpink-okstatewide
Make sure to check out and support the 2nd Annual REMAX Preferred Properties THINK PINK Cookout and Fundraiser on Facebook!! #NationalBreastCancerAwarenessMonth #EatDrinkandThinkPink
 
Their website will have the most up-to-date list of live auction items, silent auction items, and raffle items. THINK PINK will have 8 live auction items, over 30 silent auction items, 4 raffle drawings, wine pull, and a balloon raffle with $100.00 hidden in one of the balloons. http://www.realestateoklahoma.com/remaxok/index.asp?p=text&id=4208

Emergency Preparedness Kit

teddy-bear-emergency-prepardness-kit-emergencypreparedness-okstatewide405

What You Need in an Emergency Kit

You never know when a natural disaster is going to hit the OKC Metro — or even just a big storm that knocks out the power for a few days.

That’s why having an emergency kit for you and your family is so important. It’s not hard to put one together, yet there are still many households that would be completely unprepared if they had to evacuate their home for a few days. Or, for that matter, remain in their home without access to running water or electricity.


Below is a list of basic items for your emergency kit, as recommended by the Federal Emergency Management Agency. Of course, you can add or remove items as needed to meet the specific needs of you and your family.

  • One gallon of water per person per day for at least three days.
  • A three-day supply of nonperishable food for people and pets. (Note: Red Cross recommends keeping a two-week supply of food and water on hand at home.)
  • A battery-powered or hand-crank radio, flashlights and extra batteries.
  • A first-aid kit.
  • Prescription medications and glasses.
  • Dust masks to filter contaminated air, along with plastic sheeting and duct tape to create a makeshift shelter if necessary.
  • A whistle to signal for help.
  • Moist towelettes, garbage bags and plastic ties for personal sanitation.
  • A tool to turn off utilities.
  • A can opener.
  • Local maps.

Additional items that are likely to be useful:

  • Important documents, such as copies of insurance policies, identification and birth certificates, bank account records, etc. Be sure to keep these in a watertight container.
  • Extra cash or traveler’s checks.
  • Warm blankets or sleeping bags for each person in your family.
  • Matches.
  • Paper plates, plastic cups and utensils and paper towels.
  • Paper and pencils.
  • Books and activities to keep kids busy.
  • Emergency reference material, such as a first-aid book.
  • A complete change of clothing for everyone in the family, including a long-sleeved shirt, long pants and sturdy shoes. If you live in a cold climate, you might pack additional clothing and bedding.

Keep in mind, when you need your emergency kit, you really need it. It’s a small investment of time and effort that can have a huge benefit in case of a disaster. And you don’t have to spend your whole day putting it together — spread out the work over a few days and you’ll be prepared in no time. #EmergencyPrepardness

Here are some links that Statewide Insurance Agency found useful:

Federal Emergency Management Agency
https://www.ready.gov/kit
https://www.fema.gov/media-library-data/

American National Red Cross
http://www.redcross.org/get-help/prepare-for-emergencies/be-red-cross-ready/get-a-kit
https://www.redcrossstore.org/category/id/1
http://www.redcross.org/participantmaterials