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Home Insurance Satisfaction

 

U.S. Homeowners Give Record High Satisfaction Scores To Their Insurers

J.D. Power Study Surveyed Policyholders Who Filed a Claim

March 13, 2017

NEW YORK, March 13, 2017—About one of every 15 U.S. homeowners insurance policyholders files a claim each year and these claimants are now giving insurers their highest ever satisfaction ratings, according to the Insurance Information Institute [1] (I.I.I.). 

 

The J.D. Power 2017 U.S. Property Claims Satisfaction Study [2] gives U.S. home insurers a record score of 859 (on a 1,000-point scale). The industry’s cumulative score stood at 846 in 2016. Five factors are considered when assessing policyholder satisfaction: settlement; first notice of loss; estimation process; service interaction; and repair process.

 

“Insurers are the nation’s economic first responders and, as such, are continually working to improve how they help Americans recover their lives and businesses in the wake of tragedy and catastrophe,” said Sean Kevelighan [3], president and chief executive officer (CEO) of the Insurance Information Institute (I.I.I.). “This year’s J.D. Power and Associates survey results are a clear reflection that the industry’s hard work and dedication are delivering the intended results.”

 

These all-time high claims satisfaction scores are even more remarkable given that incurred losses and loss-adjustment expenses for U.S. property/casualty (P/C) insurers grew by 7.6 percent [4] year-over-year when comparing the first nine months of 2016 to the first nine months of 2015, according to an analysis developed by Dr. Steven Weisbart, the I.I.I.’s chief economist.

 

Incurred losses reflect the dollar amount of a home insurer’s claim payout whereas a loss adjustment expense is the sum an insurer pays for investigating and settling claims, including the cost of defending a lawsuit in court.

 

Moreover, Dr. Weisbart noted, catastrophe-related claims through the first nine months of 2016 were already at their highest level since 2012—the year of Superstorm Sandy—and the fourth quarter of 2016 pushed those numbers even higher after insured claim payouts from October 2016’s Hurricane Matthew.

 

The federal government agreed that 2016 was a volatile, and costly one, estimating 15 separate weather and climate events last year caused more than $1 billion in economic losses, not all of them insured, according to the National Oceanic and Atmospheric Administration [5] (NOAA). 

 

“Property and casualty insurers have redoubled their efforts to improve the settlement process and fine-tune their customer interactions, efforts that have been clearly recognized and appreciated by homeowners who experienced significant losses this past year,” J.D. Power said.

 

The study also noted opportunities for improvement, most notably in water-related and other complex claims that take a long time to settle and that cause significant lifestyle disruption. J.D. Power noted, “Insurers that manage to get the settlement process and customer interaction equation right in these types of disruptive and often catastrophic scenarios are those that raise the bar for the industry.”

 

The study is based on more than 6,600 responses from homeowner’s insurance customers, and was fielded between January and November 2016.

 

The I.I.I. has a full library of educational videos on its You Tube Channel [6]. Information about I.I.I. mobile apps can be found here [7].

 

THE I.I.I. IS A NONPROFIT, COMMUNICATIONS ORGANIZATION SUPPORTED BY THE INSURANCE INDUSTRY.

 

Insurance Information Institute, 110 William Street, New York, NY 10038; (212) 346-5500; www.iii.org [1]

REMAX Preferred Properties Cookout and Fundraiser

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Make sure to check out and support the 2nd Annual REMAX Preferred Properties THINK PINK Cookout and Fundraiser on Facebook!! #NationalBreastCancerAwarenessMonth #EatDrinkandThinkPink
 
Their website will have the most up-to-date list of live auction items, silent auction items, and raffle items. THINK PINK will have 8 live auction items, over 30 silent auction items, 4 raffle drawings, wine pull, and a balloon raffle with $100.00 hidden in one of the balloons. http://www.realestateoklahoma.com/remaxok/index.asp?p=text&id=4208

Emergency Preparedness Kit

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What You Need in an Emergency Kit

You never know when a natural disaster is going to hit the OKC Metro — or even just a big storm that knocks out the power for a few days.

That’s why having an emergency kit for you and your family is so important. It’s not hard to put one together, yet there are still many households that would be completely unprepared if they had to evacuate their home for a few days. Or, for that matter, remain in their home without access to running water or electricity.


Below is a list of basic items for your emergency kit, as recommended by the Federal Emergency Management Agency. Of course, you can add or remove items as needed to meet the specific needs of you and your family.

  • One gallon of water per person per day for at least three days.
  • A three-day supply of nonperishable food for people and pets. (Note: Red Cross recommends keeping a two-week supply of food and water on hand at home.)
  • A battery-powered or hand-crank radio, flashlights and extra batteries.
  • A first-aid kit.
  • Prescription medications and glasses.
  • Dust masks to filter contaminated air, along with plastic sheeting and duct tape to create a makeshift shelter if necessary.
  • A whistle to signal for help.
  • Moist towelettes, garbage bags and plastic ties for personal sanitation.
  • A tool to turn off utilities.
  • A can opener.
  • Local maps.

Additional items that are likely to be useful:

  • Important documents, such as copies of insurance policies, identification and birth certificates, bank account records, etc. Be sure to keep these in a watertight container.
  • Extra cash or traveler’s checks.
  • Warm blankets or sleeping bags for each person in your family.
  • Matches.
  • Paper plates, plastic cups and utensils and paper towels.
  • Paper and pencils.
  • Books and activities to keep kids busy.
  • Emergency reference material, such as a first-aid book.
  • A complete change of clothing for everyone in the family, including a long-sleeved shirt, long pants and sturdy shoes. If you live in a cold climate, you might pack additional clothing and bedding.

Keep in mind, when you need your emergency kit, you really need it. It’s a small investment of time and effort that can have a huge benefit in case of a disaster. And you don’t have to spend your whole day putting it together — spread out the work over a few days and you’ll be prepared in no time. #EmergencyPrepardness

Here are some links that Statewide Insurance Agency found useful:

Federal Emergency Management Agency
https://www.ready.gov/kit
https://www.fema.gov/media-library-data/

American National Red Cross
http://www.redcross.org/get-help/prepare-for-emergencies/be-red-cross-ready/get-a-kit
https://www.redcrossstore.org/category/id/1
http://www.redcross.org/participantmaterials

#MostImportantCoverage

Protect your personal assets from others by purchasing Liability Insurance!  #mostimportantcoverage

#EatDrinkandThinkPink

eatdrinkandthinkpink

Thank you for allowing Statewide Insurance Agency to take part of your 2nd Annual RE/MAX Preferred Properties THINK PINK Cookout and Fundraiser! #EatDrinkandThinkPink

If you own your home in Oklahoma/OKC Metro, or if you’re in the process of buying your home then you’re aware of the importance of a homeowner’s insurance policy. But are you making sure that your homeowner’s insurance policy is saving you as much money as possible?

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Here are a few tips and tricks for saving money
on your Homeowner’s Insurance Policy. 

Do Your Research

A smart consumer will request several quotes and shop around for the best deal on their homeowner’s insurance policy. Talking with independent agents is always a good method for getting a good understanding of what constitutes the best deal taking coverage and cost into consideration. But you should also look for any discounts you can: many memberships come with insurance discounts, even wholesale club memberships like Costco and Sam’s Club.

Update Your Home

If you own or are purchasing an older home especially, talk with an agent about what modern upgrades will affect your premiums. You can make some changes that make your home safer and also save you money every month!

Brush Up on the Lingo

Sometimes, consumers choose a slightly cheaper option without knowing the real cost of the compromise in coverage. For example, consider the way your policy handles a payout. Actual Cash Value will save you a little money on your premium, but should something happen, you may find this payout inadequate. 

This is because Actual Cash Value payouts are based entirely on the current worth of the home and contents insured. In contrast, Replacement Cost will payout based on the current cost to rebuild or purchase the home and contents. This can mean a stark contrast in what your payout looks like and greatly affect your ability to recover from a disaster. 

Consider A Higher Deductible

As with any type of insurance, you can expect to lower your premium by raising your deductible. You have to consider whether this option is the best fit for you, because raising your deductible will put more financial responsibility on you than sticking with a lower deductible. Speak with an agent about how much you feel comfortable with raising your deductible up to and see how it affects your annual premium.

Add an Umbrella Policy

Although adding an additional policy made seem counter-intuitive when it comes to saving money, an umbrella policy can add extra protections that save you significant money in the future. Should you face any liability litigation, that exceeds your homeowner’s policy, you are personally and financially responsible for those costs. If you don’t have the funds available, you could be looking at wage garnishments or worse. An Umbrella policy is quite inexpensive to add and the protections it provides are more than worth it.

Supporting Local Businesses

referral-thank-you

Thank You to Nicole White – Great Plains National Bank, Nichole Schoonover – Supreme Lending for another referral and welcome to the Statewide Family, Ben Deakle Owner of Paint Your Art Out. Enjoy these fluffy treats from Katiebug’s Shaved Ice and Hot Chocolate! #CountdownToCocoa

#CheaperCarInsurance

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Saving $$$ on your car insurance may be as simple as finding the company that really wants and values your business!

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