OKC Spotlght Article

Local Profile: Statewide Insurance Agency

By admin · Wednesday,June6th,2012

 

Statewide Insurance Agency www.OKStatewide.com 405-285-2929

Together, Von and Cheryl Nix have more than 40 years of knowledge and experience in the insurance industry most of us grew up with, but their new business concept is modern and booming.

The Nixes had previously worked for a captive insurance agency, meaning they were required to sell for that one agency.

In 2009, Cheryl left the captive agency and started Statewide Insurance Agency with the intent of giving customers more solutions to their insurance needs.

Von says he could easily see the benefits in the customers’ favor and joined Cheryl at Statewide in April 2012. “Because we are an independent agency, we can usually offer our customers better rates and better coverage because we represent multiple companies. We have the ability to shop many different insurance companies until we find the best fit for each particular customer’s needs.”

Statewide specializes in personal lines – home, auto insurance, boats, renters’, personal umbrella policies, trailers, landlord policies, etc. Von says this is yet another realm that sets Statewide apart from other insurance agencies. “Most agencies want to do everything for everyone. We’re not like that. By specializing, we give better service, are more accurate and our overall processes are better.”

Customers come first at Statewide. The Nixes say they take pride in trying to answer all incoming calls, rather than allowing clients to get voicemail. They strive to be accurate in their work, avoiding second requests. Again, this all points back to streamlining, or specializing the products they sell.

The uniqueness of their business doesn’t stop there. Statewide serves customers in Bethany, Del City, Edmond, Midwest City, Moore, Mustang, Norman, Oklahoma City and Yukon and will soon be authorized to offer the AARP’s Auto and Home Insurance Program through The Hartford to these and other surrounding areas.

Von says his favorite part of his job is watching the insurance work. “I love watching a claim be successfully handled in order to get the customer back to where they where prior to the loss. Oftentimes, people buy insurance because they have to have it. I get great satisfaction in watching the service that people are buying actually get used.”

The relationships that are forged, even under the toughest of circumstances, are some of the biggest job rewards for Von and Cheryl.

“The truth is a lot of people rely on the agent to set up the policy the right way. When there’s a total loss, it’s usually a fire or a tornado. That’s when you find out how good your insurance is,” says Von.

Von says when people are displaced and they help them get into temporary housing, the insurance is working the way it should and those people know Statewide helped them, it’s a great feeling. “When customers pick up the phone and say, ‘Hey, I appreciate what you did. Thank you’… I know what I’m doing is making a difference.”

Statewide Insurance Agency www.OKStatewide.com 405-285-2929